Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your QUEUED subscription at any time, in accordance with the South African Consumer Protection Act (CPA). Cancellation requests must be submitted via your account settings or by contacting our support team at admin@queued.co.za. Cancellation will take effect at the end of your current paid billing cycle. No prorated refunds are issued for partial months.

2. Cooling-Off Period

For new monthly subscriptions, you have a 7-day cooling-off period from the date of purchase to request a full refund, as per South African electronic transaction laws. This applies to initial charges only. To exercise your cooling-off right, contact us within 7 days of your first charge with the subject line "Cooling-Off Request."

3. Annual Plans & Fixed-Term Contracts

Annual subscription plans are fixed-term contracts. Cancellations require 20 business days' written notice as per Section 14 of the Consumer Protection Act. Early cancellation of annual plans will not result in refunds of prepaid amounts; however, service will continue until the end of the paid period.

4. Refund Eligibility

• Monthly Plans: Full refunds are only available within the 7-day cooling-off period.
• Service Issues: If QUEUED experiences critical service outages lasting more than 48 hours, and you cancel as a direct result, a prorated refund for the affected period may be issued at our discretion.
• Billing Errors: If we charge you incorrectly, we will issue a full refund of the erroneous charge within 5 business days.

5. Non-Refundable Items

• Content Purchased or Generated: AI-drafted posts, images, or any downloadable materials are non-refundable once accessed or downloaded.
• Premium Features Used: Premium features used during the billing period are non-refundable.
• Late Cancellations: Subscription cancellations initiated after the cooling-off period expires will not be refunded.

6. Refund Processing

Approved refunds will be processed to your original payment method (Paystack) within 5-10 business days. Depending on your bank, it may take an additional 2-3 business days for the funds to appear in your account. QUEUED is not responsible for delays caused by your financial institution.

7. Failed Payments & Account Suspension

If a payment fails due to insufficient funds or card issues, your account may be suspended. You have 7 days to update your payment information and settle any outstanding balance. Accounts suspended for more than 30 days may be permanently closed, and all access to your data may be restricted.

8. Subscription Downgrade

You may downgrade to a lower-tier plan at any time. The change will take effect at the end of your current billing cycle. If you downgrade mid-cycle, no refund is issued for the difference; however, you will not be charged for the upgraded tier on your next renewal.

9. Account Deletion & Data Retention

Upon account deletion, all your data (including content, configurations, and social media connections) will be removed within 30 days. This action is permanent and non-reversible. Deletion does not entitle you to a refund of any amounts paid.

10. Contact Information

For refund requests, cancellation support, or billing disputes, please contact: